Return & Refund

At Anka Home, our goal is to ensure your 100% satisfaction with our products. And, while we take great care in packing your order for a successful delivery, accidents do happen. In all instances where a product is imperfect or damaged, please contact us at [email protected] within 24 hours for the below instructions on how to return the merchandise and receive a replacement.

Returning a Product You Purchased

If you are not satisfied with a product and wish to return it, you have 7 days from the date of purchase to return the product - at your expense - to us in the original packaging. We will issue a refund within 5 days of receiving the product in its original condition, equal to the original amount charged for the product. Shipping costs related to the original order and/or the return of the order will not be refunded.

Important:
For your protection, we recommend that when shipping products back to us you use a recorded delivery service -- a service that provides a tracking number (i.e. UPS, FedEx, USPS). Except in instances where the item delivered was in error or was faulty or damaged, the customer is responsible for the expense of returning the goods to us. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS. 

How to Make Return:

1) Start a return request via email to [email protected].
2) We will respond to the return email in 2 business days. 
3) Refund will be returned to the original bank account within 5 business days.

Please be sure to start this return request within 7 days of the delivery date.

There are a few items, including but not limited to, that can’t be returned or exchanged:

Broken or Defective Items:

We have try our best to protect your item before delivery. If the packaging you received is broken or big defective, please contact us at [email protected] within 7 days of delivery, we will refund your item money to you not including shipping cost.
 

How to Get Started:
1) Send photos/video as proof of damaged/defective item to [email protected].
2) We will respond to the return email in 2 business days. 
3) Refund will be released within 5 business days.

Please Note: check the package carefully before signing for your item(s). If a package is delivered in damaged/damp/deformed condition, please request a "Damage Report/Proof of Damage" documentation from your delivery carrier. This will be one of the very important materials for damage refund.

Don't Refuse Delivery

PLEASE NOTE: DO NOT refuse the delivery. Please contact us at [email protected] for assistance if you would like to return the shipment. Refused shipments/packages have been known to get lost in the return process and may not be returned to us. If you refuse your shipment and it does not return to our warehouse, we are unable to issue a refund.

Lost in Transit

You may track your package in FedEx(fedex.com) or UPS(ups.com) or USPS(usps.com). If your order gets lost during transit or is marked delivered, and yet you cannot find it, contact your courier immediately. Once your order has shipped, your courier becomes responsible for its safe delivery. Both UPS, FedEx and USPS have excellent tracking and claims support on their parcel tracking pages.
 
Order Cancellations

If for any reason you need to cancel an order after submitting it, please contact us at [email protected]. We will check it for you. Keep in mind, if your order has already been processed (i.e. packed and shipped), it may be too late to cancel or change the shipment. However, you can return the order once it is received. In the event you refuse an order after it has been shipped, you will be responsible for any shipping charges related to that order.

Generally speaking, we have 48 hours to handle the packaging, if you want to cancel order, please cancel it within 24 hours of placing order time.

Note: please keep in mind that B2B customized items can not be cancelled.

Complaints

If you are not satisfied with the way in which we have handled the return of any item, please contact us at [email protected]. We welcome any feedback you have about our products and service.

Please Note: 
We reserve the right not to accept the returns or the refund request without any photos/videos to prove at [email protected]

Any purchase on anka-home.net indicates that you have read, understood and agreed with our Return & Refund Policy stated above.