FAQ

1. What are my payment options?
We currently accept Paypal.

2. Will I be charged sales tax?

It is required by law to charge state and local sales tax for orders shipped to states where we conduct business. But our price is not including sales tax. If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s).  

3. How much is the delivery charge?

Delivery charges vary by the destination, volume, weight and shipping method selected. For further information on delivery charges where you plan to ship to, please kindly send us your address to check!

4. How long will it take for my order to arrive?

How long it'll take for your order to arrive depends on the destination and delivery method selected. Generally, shipped from USA to USA not including remote areas, it would be 3-7 business days; from China to USA not including remote ones, it would be 8-35 business days.

5. Can I specify a delivery time?

Unfortunately, we can't select or specify an exact time. To track your order, simply log into your account, or check your shipping confirmation email, to monitor its progress.

6. I have a question about a product, what do I do?

If you have already checked the product page and still can’t find the answer, then please contact us [email protected].

7. I've received my order and I have breakage within the order?

In order for us to best assist you with a broken item within one of our Ecommerce orders, we require a picture clearly displaying the damaged area of the item. Please include your order number, carton packaging, broken image in the email. Our email is [email protected]

8. Why do my ceramics have grey marks on them?

Don't panic—this isn't a defect. These marks can occur when metal utensils are used and meet the hard glazes typically used by most ceramic manufacturers. The smooth surface is made up of microscopic 'peaks and valleys'. When metal utensils touch the surface of the ceramics, often being softer than the glaze, tiny metal particles get caught in the microscopic valleys, causing those grey marks.

9. What are your recommended care instructions?

We recommend visiting our Care Guide for information regarding our products.

10. Do you offer bulk discounts?
Yes, We have a bulk trade professional pricing structure based on volume. If you want to purchase bulk for your store, hotel, project or event, please contact with us at [email protected]